Refund Policy

Substitutions Policy

Due to the seasonal availability of milk from our farm, there may be instances when the cheese you’ve ordered is unavailable or unsuitable for shipping. In such cases, we will substitute it with a similar cheese of equal or greater value at no additional cost to you. Your payment is processed at the time of your order, so the total amount charged will remain the same. If you prefer to cancel your order instead of receiving a substitution, please let us know when you place your order.

Quality Assurance

We aim to ensure your cheese reaches you in the best possible state. Upon receiving your cheese parcel, please open it immediately and inspect the contents. If you’re not satisfied with what you find, please contact us right away, by emailing photos to admin@maffracheese.com.au. We’ll do our best to resolve the issue, whether that means sending a replacement or providing a refund.

If your cheese has been damaged during delivery, please notify us as soon as possible and include photos if you can. Please note that the risk of damage or deterioration passes to you upon delivery, so it’s important to contact us promptly. We cannot accept claims for damage or deterioration after delivery unless we’re informed immediately. We also cannot be held responsible for quality issues resulting from the following delivery problems:

  • Incorrect or incomplete addresses
  • Parcels left unopened after delivery
  • Parcels delivered or diverted to post office boxes
  • Delays caused by adverse weather conditions
  • Recipients who are unavailable to receive the parcel or have moved away

Returns Policy

We do not require you to return damaged perishable items. However, for non-perishable products, we may ask you to return them to us, in which case we will reimburse you for the postage costs.

Cancellation Policy

We reserve the right to refuse or cancel any order once accepted, without penalty. You also have the right to cancel your order without penalty, provided we receive your cancellation request before the order has been dispatched.