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FAQ

NO ARTIFICIAL PRESERVATIVES, COLOURING OR FLAVOURING

Unless you have qualified for free shipping, we charge a flat delivery fee of $20 per order.

Cheeses are shipped using a specialised refrigerated transport company to ensure your cheese arrives safely and at the optimal temperature. Packages can be left at your property even if unattended, and you'll receive regular updates on your package delivery throughout the process. Please ensure cheeses are refrigerated as soon as possible upon delivery.

Parcels are dispatched every Monday for Tuesday delivery, with additional Wednesday dispatch available for Thursday and Friday delivery. Our shipping costs are non-refundable and we do not accept PO Box addresses for orders.

If you want real time notifications from our logistics partner, provide your phone number when you order.

If our cold delivery partner doesn't service your area, we'll arrange for it to be shipped via AusPost Express. We put ice blocks and insulated sheets to ensure it arrives fresh!

For large orders (over 5kg) we may need to use more than one shipping box, in which case there may be additional shipping charges. We will contact you before dispatch if this is the case.

If you have any questions, please refer to our Refund Policy or email sales@maffracheese.com.au before placing your order.